BBSUK

What is a Telemedicine Clinic?

A Telemedicine Clinic is a way of using technology to deliver healthcare at a distance.

How will I be invited to take part in a Telemedicine Clinic?

Queen Elizabeth Hospital, Birmingham will send you a letter confirming the date and time of your appointment. The letter will include instructions of how to download ‘Vidyo Connect’ which will need to be done in advance of the appointment.

What is Vidyo Connect?

Vidyo Connect allows people to meet virtually by using a computer or mobile device. Follow the link provided by the hospital to download the Vidyo Connect software if you do not already have this set up on your device. It is free and quick to install.

Who will be taking part in the Telemedicine Clinic?

Doctors from your regular BBS specialised clinic will take part in the clinic. A clinical nurse specialist and Amy Clapp from BBS UK clinics will also join.

How can I prepare for the Telemedicine Clinic?

There are a few things you can do to help you prepare for the clinic

  • Download the Vidyo Connect software onto your device
  • Make sure your device has a camera, microphone and speakers (mobile devices and laptops often have these built in)
  • Check and make a note of your weight
  • Put together a list of your medication
  • Make a note of any new health professionals involved in your care
  • Make a note of any questions or concerns you may have
  • Decide if you would like anyone with you to support you during the clinic. During this period of isolation, this will need to be someone within your household.

How will the Telemedicine Clinic work?

To have your appointment, you will need:

  • Access to a mobile device, with Vidyo Connect downloaded
  • An active email address (so that you can receive your joining instructions)
  • Internet/Wi-Fi access
  • We will always send the link to join the video appointment from a @uhb.nhs.uk email account. Please ensure that you have checked your junk or spam folder to make sure the invitation to join hasn’t gone into this folder
  • If for any reason your consultant or healthcare professional is unable to contact you via Vidyo Connect at the allocated appointment time, you will be contacted by telephone on the number we have recorded for you on your patient record
  • Your consultation or healthcare professional will always be in a private space throughout the consultation so that your privacy and confidentiality are respected. We also recommend that you are also in a private location before joining the video consultation
  • No part of the video consultation will be physically recorded or otherwise permanently digitally stored. The medical outcomes of the consultation will be recorded and stored as a permanent part of your patient record held by the hospital. This happens in the same way as for face to face or telephone consultations.

What happens after the Telemedicine Clinic?

You will receive a clinic summary letter in the post and a copy will also be sent to your GP and other health professionals involved in your care.

What if I have further questions after the Telemedicine Clinic?

You can contact your BBS UK Patient Liaison Officer, Amy Clapp on 07591 206787.